Privacy Policy

Cask to Glass Pte. Ltd.

At Cask to Glass Pte. Ltd. ("we", "our", or "us"), your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website at www.casktoglass.sg, or engage with our services.

This policy is aligned with the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) where applicable, especially for users located in the European Economic Area (EEA).

1. WHO WE ARE

Cask to Glass Pte. Ltd. is a Singapore-registered company providing whisky cask ownership and investment services. We act as the data controller for the purposes of PDPA and GDPR. We work in partnership with The Single Cask Ltd(UK), who manages bonded storage and bottling in Scotland.

2. WHY WE COLLECT YOUR DATA

We collect and process personal data for the following purposes:

To manage your account and process transactions.
To provide updates and reports on your cask investment.
To offer support, sampling, or bottling services.
To comply with legal obligations and regulatory requirements.
To improve our website and customer experience.

3. LEGAL BASIS FOR PROCESSING PERSONAL DATA

Under GDPR (where applicable), our legal bases for processing your information are:

Contractual necessity: to fulfill our obligations to you.
Consent: where you have given us explicit permission.
Legitimate interest: such as improving our services and responding to enquiries.
Legal obligation: where required to comply with applicable laws or regulations.

4. YOUR DATA PROTECTION RIGHTS (EEA RESIDENTS)

If you are a resident of the European Economic Area (EEA), you have the following rights:

Right to access – You can request a copy of your personal data.
Right to rectification – You may request corrections to inaccurate or incomplete data.
Right to erasure – You can request your data to be deleted under certain conditions.
Right to restrict processing – You may limit how we use your data.
Right to object – You may object to how we use your data for direct marketing or other legitimate interests.
Right to data portability – You may request to receive your data in a structured, machine-readable format.
Right to withdraw consent – If we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please email us at privacy@casktoglass.sg.

5. DATA RETENTION

We retain your personal data only as long as necessary to:

Provide our services to you.
Comply with legal and financial regulations.
Resolve disputes and enforce our agreements.

6. COOKIES AND LOG FILES

www.casktoglass.sg uses cookies and standard log files to:

Improve your browsing experience.
Track user interaction for analytics purposes.
Remember your preferences.

Information collected may include browser type, IP address, device information, time of access, and visited pages. This data is anonymized and not linked to personally identifiable information.

You may disable cookies via your browser settings at any time. However, this may affect functionality on our website.

7. THIRD-PARTY SERVICES

We may use secure third-party tools and platforms (e.g. Wix, Google Analytics, payment gateways) to facilitate services or analysis. These third parties may collect limited data in accordance with their own privacy policies, over which we have no control.

We do not share your personal data with advertisers or third parties for marketing purposes without your consent.

8. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their information, please contact us, and we will delete it promptly.

9. SECURITY

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

10. INTERNATIONAL TRANSFERS

By using our website and services, you acknowledge that your data may be transferred and stored outside of your jurisdiction, including to the UK, where our partner The Single Cask Ltd operates bonded warehouse facilities.

All such transfers comply with applicable privacy regulations and safeguard mechanisms.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our site and services constitutes acceptance of these changes.

12. CONTACT US

For privacy concerns or data access requests, please contact:

Data Protection Officer
Cask to Glass Pte. Ltd.
Email: info@casktoglass.sg
Website: www.casktoglass.sg